Service Delivery Policy
Version 1.0 · Effective from 1 October 2026
Countr ships nothing. This states what is actually delivered, and when.
1. Countr delivers a digital service. Nothing is shipped.
1.1There is no physical product, no shipping and no delivery address. Countr does not post, courier or deliver any goods, and never asks for a shipping address.
1.2What a Member receives is membership of the Countr savings club, made available in the Countr web application at app.getcountr.in.
2. When it is available
2.1A membership is activated immediately on successful payment, normally within a few seconds. The Coin allocation appears in the Member's account at the same moment.
2.2If a payment succeeds but the membership does not appear within 30 minutes, that is a fault and Countr will either activate it or refund in full under clause 4.2 of Part A.
2.3Countr sends confirmation to the Member's registered mobile number and shows the activated plan in the app.
3. How it is accessed
3.1Countr is a web application, used in a mobile browser at app.getcountr.in. There is nothing to download and no app store is involved. It can be added to a phone's home screen.
3.2A Member needs an Indian mobile number, a phone with a browser and a camera, and an internet connection.
3.3Discounts are given in person, at a participating shop, when the Member scans the shop's Countr code and the shop's staff approve the transaction. Countr does not collect or handle the payment for that purchase — the Member pays the shop directly.
4. Where it works
4.1Countr currently operates in Mysuru, Karnataka. A membership is only useful where participating shops exist.
4.2The list of participating shops is shown in the app and changes as shops join or leave.
5. If a Member cannot use the service
5.1Write to [email protected] or use the app's help option.
5.2Countr acknowledges within 2 working days.
5.3Where a documented platform failure prevented use for more than 7 continuous days, a refund is available under clause 4.3 of Part A.